--- title: Blog WTS | Jennifer Escolar - Customer Service Manager description: "World Transportation Services: Truckload, ltl, drayage" --- [![WTS Logo\_positivo-1](https://www.shipwts.com/hs-fs/hubfs/WTS%20Logo_positivo-1.png?width=200&height=62&name=WTS%20Logo_positivo-1.png "WTS Logo_positivo-1")](https://shipwts.com) - [Home](https://www.shipwts.com) - Services - [FTL](https://www.shipwts.com/en/services/full-truckload) - [LTL](https://www.shipwts.com/en/services/less-than-truckload) - [DRAYAGE](https://www.shipwts.com/en/services/drayage-transport) - [Intermodal & Other Services](https://www.shipwts.com/en/services/intermodal-secondary-services) - [Carriers](https://www.shipwts.com/en/carriers-page) - [LTL Online Quote](http://tms.shipwts.com/) - [Blog](https://www.shipwts.com/en/blog) - [Contact](https://www.shipwts.com/contact-us) [![WTS Logo\_positivo-1](https://www.shipwts.com/hs-fs/hubfs/WTS%20Logo_positivo-1.png?width=200&height=62&name=WTS%20Logo_positivo-1.png "WTS Logo_positivo-1")](https://shipwts.com) [![WTS Logo\_positivo-1](https://www.shipwts.com/hs-fs/hubfs/WTS%20Logo_positivo-1.png?width=200&height=63&name=WTS%20Logo_positivo-1.png "WTS Logo_positivo-1")](https://shipwts.com) - [Home](https://www.shipwts.com) - Services - [FTL](https://www.shipwts.com/en/services/full-truckload) - [LTL](https://www.shipwts.com/en/services/less-than-truckload) - [DRAYAGE](https://www.shipwts.com/en/services/drayage-transport) - [Intermodal & Other Services](https://www.shipwts.com/en/services/intermodal-secondary-services) - [Carriers](https://www.shipwts.com/en/carriers-page) - [LTL Online Quote](http://tms.shipwts.com/) - [Blog](https://www.shipwts.com/en/blog) - [Contact](https://www.shipwts.com/contact-us) [![WTS Logo\_positivo-1](https://www.shipwts.com/hs-fs/hubfs/WTS%20Logo_positivo-1.png?width=200&height=62&name=WTS%20Logo_positivo-1.png "WTS Logo_positivo-1")](https://shipwts.com) - [Home](https://www.shipwts.com) - Services - [FTL](https://www.shipwts.com/en/services/full-truckload) - [LTL](https://www.shipwts.com/en/services/less-than-truckload) - [DRAYAGE](https://www.shipwts.com/en/services/drayage-transport) - [Intermodal & Other Services](https://www.shipwts.com/en/services/intermodal-secondary-services) - [Carriers](https://www.shipwts.com/en/carriers-page) - [LTL Online Quote](http://tms.shipwts.com/) - [Blog](https://www.shipwts.com/en/blog) - [Contact](https://www.shipwts.com/contact-us) # Blog WTS ![BANNER 2](https://www.shipwts.com/hubfs/BANNER%202.png) ## Unboxed Freight: Navigation Of Freight Logistics For Everyone Welcome to 'Unboxed Freight,' where the complex world of third-party logistics is simplified, unpacked, and decoded. Our articles guide you through everything you need to know about the ever-evolving logistics industry – from step-by-step procedures to the latest news impacting your cargo's journey. Whether you're a logistics veteran or new to the game, you'll discover fascinating insights and practical tips that keep your operations smooth, efficient, and up-to-date. Navigate the currents of logistics with us and make your freight management smarter, one blog post at a time. ![Banner WTS 3](https://www.shipwts.com/hubfs/Banner%20WTS%203.png) ## Unboxed Blog Posts [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20%20(2).png)](https://www.shipwts.com/en/blog/holiday-freight-winter-weather-planning-for-the-real-challenge) ### [Holiday Freight + Winter Weather: Planning for the Real Challenge](https://www.shipwts.com/en/blog/holiday-freight-winter-weather-planning-for-the-real-challenge) The holiday season always brings urgency, tighter windows, higher volumes, and zero room for error. But for ... Dec 22, 2025, 10:58:29 AM [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20%20KPIs%20(18).png)](https://www.shipwts.com/en/blog/when-the-market-shifts-will-your-freight-budget-survive) ### [When the Market Shifts, Will Your Freight Budget Survive?](https://www.shipwts.com/en/blog/when-the-market-shifts-will-your-freight-budget-survive) Building a freight budget used to be a process to repeat each year based on the company's next years ... Oct 27, 2025, 12:58:55 PM [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20%20KPIs%20(13).png)](https://www.shipwts.com/en/blog/what-fall-weather-means-for-freight-and-why-the-right-3pl-makes-the-difference) ### [Is There a Shield Against Weather Disruptions in Freight?](https://www.shipwts.com/en/blog/what-fall-weather-means-for-freight-and-why-the-right-3pl-makes-the-difference) Fall brings more than changing leaves and cooler air, it brings unpredictable weather that can disrupt ... Sep 30, 2025, 8:45:00 AM [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20%20KPIs%20(11).png)](https://www.shipwts.com/en/blog/price-vs.-service-the-freight-choice-that-decides-your-peak-season) ### [Price vs. Service: The Freight Choice That Decides Your Peak Season](https://www.shipwts.com/en/blog/price-vs.-service-the-freight-choice-that-decides-your-peak-season) Sep 8, 2025, 3:40:53 PM [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20%20KPIs%20(8).png)](https://www.shipwts.com/en/blog/why-proactive-communication-is-the-most-underrated-freight-strategy) ### [Proactive Communication: A Given? Or The Most Underrated Freight Strategy?](https://www.shipwts.com/en/blog/why-proactive-communication-is-the-most-underrated-freight-strategy) In freight, problems rarely happen in silence. A late truck, a missed pickup, or a reclassified shipment ... Aug 26, 2025, 12:23:57 PM [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20Cheap%20Options-1.png)](https://www.shipwts.com/en/blog/more-than-just-on-time-logistics-kpis-every-shipper-should-be-tracking) ### [More Than Just "On-Time Delivery": 5 Logistics KPIs Every Shipper Should Be Tracking](https://www.shipwts.com/en/blog/more-than-just-on-time-logistics-kpis-every-shipper-should-be-tracking) When it comes to freight shipping, everyone loves to talk about on-time delivery. And sure, hitting that ... Jul 24, 2025, 12:37:34 PM [![Freight Customer Service](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20Customer%20Service.png)](https://www.shipwts.com/en/blog/forget-the-smiles-real-freight-service-solves-problems) ### [Forget the Smiles — Real Freight Service Solves Problems](https://www.shipwts.com/en/blog/forget-the-smiles-real-freight-service-solves-problems) “Second-to-none customer service.” You’ve seen it on websites. Heard it in sales pitches. Maybe even said it ... Jun 17, 2025, 12:23:14 PM [![](https://www.shipwts.com/hubfs/WTS%20Blog%20Post%20Hidden%20Costs.png)](https://www.shipwts.com/en/blog/the-hidden-costs-of-poor-freight-planning) ### [The Hidden Costs of Poor Freight Planning](https://www.shipwts.com/en/blog/the-hidden-costs-of-poor-freight-planning) When it comes to shipping and freight, businesses often focus on transportation rates and delivery times. ... Mar 11, 2025, 7:45:00 AM [![](https://www.shipwts.com/hubfs/Banner%20Email%20Customer%20Service-1.png)](https://www.shipwts.com/en/blog/what-defines-world-class-customer-service-in-logistics) ### [What Defines World-Class Customer Service in Logistics?](https://www.shipwts.com/en/blog/what-defines-world-class-customer-service-in-logistics) In logistics and shipping, exceptional customer service goes beyond moving cargo efficiently. It's about ... Oct 28, 2024, 12:45:32 PM [![3PL Logistics Partners](https://www.shipwts.com/hubfs/2110.w023.n001.1305B.p1.1305-1.jpg)](https://www.shipwts.com/en/blog/the-power-of-3pl-partnerships-mastering-the-shipping-game-while-reducing-liabilities) ### [The Power of 3PL Partnerships: Mastering The Shipping Game While Reducing Liabilities](https://www.shipwts.com/en/blog/the-power-of-3pl-partnerships-mastering-the-shipping-game-while-reducing-liabilities) Shipping products can be filled with unforeseen challenges. From unexpected delays to navigating global ... Oct 26, 2023, 10:00:10 AM [1](https://www.shipwts.com/en/blog) [2](https://www.shipwts.com/en/blog/author/jennifer-escolar-customer-service-manager/page/2) ![WhatsApp Image 2022-03-24 at 7.30.32 AM](https://www.shipwts.com/hubfs/WhatsApp%20Image%202022-03-24%20at%207.30.32%20AM.jpeg) ### Security A good 3pl performs extensive due diligence on carrier safety records and insurance. They typically also carry their own insurance policy. Therefore, limiting shipper exposure to liability risks. [More info](https://www.shipwts.com/en/services/ftl) ![3PL why\_ene2022\_3 (1)](https://www.shipwts.com/hubfs/social-suggested-images/3PL%20why_ene2022_3%20(1).jpg) ### Professional team Rely on a courteous and professional team, to help you select the proper mode of transportation for your freight. [More info](https://www.shipwts.com/en/services/ftl) ![why 4\_mar2022](https://www.shipwts.com/hubfs/why%204_mar2022.jpg) ### Wide Carrier Network Having access to a wide carrier network can help you increase your business closure rate. By choosing WTS, you rely on more than 3000 trucking companies to cover your loads faster   [More info](https://www.shipwts.com/en/services/ftl) ![Why to work with a broker\_ene2022\_v3\_3 copia 4](https://www.shipwts.com/hubfs/Why%20to%20work%20with%20a%20broker_ene2022_v3_3%20copia%204.jpg) ### Customized Service A good 3PL, will devote time to profoundly understand your operation needs. WTS has access to multiple modes of transportation and a wider network of carriers. We can propose a tailor-made solution to anticipate any potential issues and ultimately save you money.    [More info](https://www.shipwts.com/en/services/ftl) ![Why 3pl\_feb2022\_v2\_Mesa de trabajo 1 copia (1)](https://www.shipwts.com/hubfs/Why%203pl_feb2022_v2_Mesa%20de%20trabajo%201%20copia%20(1).jpg) ### Visibility Visibility is very important, but a skilled customer service team is key to resolving issues in real-time. At WTS, there is always someone watching over your freight. Let us handle it, so you can regain control of your time.   [More info](https://www.shipwts.com/en/services/ftl) [Contact us](https://www.shipwts.com/#contact) ![logo-wts-hor-light (1)](https://www.shipwts.com/hs-fs/hubfs/logo-wts-hor-light%20(1).png?width=140&height=44&name=logo-wts-hor-light%20(1).png "logo-wts-hor-light (1)") Address: 1555 Bonaventure Blvd, Weston, FL 33326 PH: +1 (855) 7447987 Operations@shipwts.com Your Key Logistics Partner  [Follow us on LinkedIn](https://www.linkedin.com/company/worldtransportationservices/) [Follow us on Facebook](https://www.facebook.com/shipwts) [Follow us on Twitter](https://twitter.com/shipwts) [Follow us on Instagram](https://www.instagram.com/shipWTS) [Follow us on Facebook](https://www.youtube.com/@shipwts)